Return Policy
Thank you for shopping with English Meat Empire! We strive to ensure that you are satisfied with your purchase. Please review our Return Policy to understand our guidelines and procedures for returns and refunds.
1. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. We will process your cancellation request and issue a refund within 24 hours of cancellation. If the order has already been processed or shipped, please refer to our Return Policy below.
2. Returns
- Eligible Returns: Items can only be returned if they have any odor or damage upon receipt. To be eligible for a return, the item must be in its original packaging and condition.
- Ineligible Returns: Fresh products are non-returnable and non-exchangeable due to their perishable nature. Please inspect your order carefully upon delivery and ensure it meets your satisfaction before use.
3. Return Procedure
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@englishmeatempire.com with your order number and details of the issue.
- Provide Evidence: Include photos of the damaged or odorous item along with your return request.
- Return Authorization: Once your return request is reviewed and approved, we will provide you with instructions on how to return the item.
4. Refunds
Refunds will be processed within 24 hours after the return has been approved and the item has been received. The refund will be issued to the original payment method used for the purchase.
5. Contact Information
For any questions or concerns regarding returns or refunds, please contact us at:
English Meat Empire
Email: support@englishmeatempire.com
Phone: +91 97111 85928
Thank you for your understanding and cooperation. We appreciate your business and are here to assist you with any issues you may encounter.